• We ship nationwide across South Africa. A flat rate of R150 applies to all orders. Orders over R2,000 qualify for free standard shipping, applied automatically at checkout.

    Deliveries to major cities such as Johannesburg, Cape Town, Durban, and Pretoria typically arrive on the faster end of the estimated window. More remote areas may take closer to 5 business days.

    Estimated delivery time: 2–5 business days.

  • Once your order is placed, please allow 1 business day for processing before it is handed to our courier. Orders placed on weekends or public holidays will be processed on the next working day.

    You will receive a confirmation email with your tracking number as soon as your order has been dispatched. Please check your junk or spam folder if you don't see it in your inbox.

  • Once dispatched, you will receive an email with your courier tracking number. You can use this to monitor your parcel's progress online. If your tracking shows "Out for Delivery", your parcel is on its way and should arrive that day, though couriers may occasionally run behind schedule.

    If your order has not arrived within your estimated delivery window, please contact us at support@nurluv.co.za and include your order number and tracking number so we can assist you promptly.

  • If you have specific delivery instructions — such as delivery to an office reception, a security-gated complex, or a particular time window — please email us at support@nurluv.co.za immediately after placing your order. Include your order number and full delivery instructions and we will communicate these to our courier.

  • We want you to love every Nurluv product you receive. If something isn't right, here's how we handle it:

    • Please inspect your order upon delivery and notify us within 48 hours if anything is damaged, incorrect, or missing.

    • If you're not satisfied with your purchase for any other reason, contact us within 7 days of receiving your order.

    • Send an email to support@nurluv.co.za with your order number, a description of the issue, and photos where applicable.

    • We will offer a refund, exchange, or replacement depending on the circumstances and the condition of the returned item.

    • Return courier costs are the responsibility of the customer unless the item was damaged or incorrectly sent.

    For postpartum kits and skin care products, please include a photo of the batch number and best-before date when raising a quality concern.

  • At Nurluv, every product is thoughtfully created to support mothers through pregnancy, birth and beyond. We take great pride in the quality of our products and hope you love every purchase. If something isn’t quite right, we’re here to help.

    • Nothing in this Returns Policy limits or excludes any rights you have under South African consumer protection law.

    • If you believe you’ve received a defective product, please contact us within six months of delivery so we can assist you as quickly as possible.

    • If you ordered through our website, you can cancel your order within seven days of delivery, for any reason, with no penalty.

    • Just let us know in writing within those seven days. You’ll need to cover the cost of returning the goods, and they must come back to us in the same condition you received them.

    • This doesn’t apply if the seal or hygiene packaging on a skincare, cosmetic or personal care item has been opened, or if the item has already been used.

Delivery and Returns

    • Please ensure that you check your order upon delivery and notify us within 48 hours should anything be incorrect, damaged or missing.

    • Email support@nurluv.co.za with your order number, a description of the problem, and clear photos.

    • You can choose a repair, replacement or refund.

    • If the mistake was ours, we’ll cover the return shipping too.

  • Other than where the law requires otherwise, we cannot accept returns of:

    • Opened or used skincare and cosmetic products

    • Items damaged after delivery through misuse or improper storage

    • Clothing that’s been worn, washed, altered or stained

    • Gift cards or digital products (if applicable)

    • Clearance or sale items, unless faulty

    • Wrong size? We’re happy to exchange your garment, subject to stock availability.

    • The request must be made within 14 days of delivery, with the garment unworn, unwashed and in its original condition, tags attached, and proof of purchase provided.

    • You’re responsible for the cost of returning the garment and for shipping the replacement.

    • We can’t accept garments that have been worn, washed, altered, stained or damaged after delivery.

    • For hygiene and safety reasons, skincare and cosmetic products can only be returned if they’re unopened, unused, in original packaging, and returned within 14 days of delivery.

    • Opened or used items can’t be returned or exchanged unless they’re defective or incorrectly supplied.

    • Everyone’s skin is unique — an individual sensitivity or allergic reaction doesn’t necessarily mean a product is defective. We recommend reviewing the ingredient list and patch testing before first use.

    • Complete kits can be returned within 14 days if everything is unused, unopened and in original packaging.

    • We can’t accept kit returns where any cosmetic, skincare or personal care item has been opened, used or removed.

    • If only one item in a kit is damaged or defective, we’ll replace that item rather than the whole kit. Prefer a refund instead? Just let us know and we’ll arrange it.

    • Once your return is received and inspected, we’ll let you know the outcome.

    • Approved refunds go back to your original payment method wherever possible.

    • Please allow 5–10 business days (excluding weekends and South African public holidays) for it to reflect.

    • Delivery charges are non-refundable, unless the return is due to a defective product or our error.

    • Email support@nurluv.co.za with your order number, the item(s), and the reason for your request — plus photos where applicable.

    • We’ll guide you through the process and email you the return address and any other instructions you need.

    Thank you for choosing Nurluv. It’s a privilege to be part of your motherhood journey.

  • Our team is happy to help with any queries.

    Email: support@nurluv.co.za

    We aim to respond to all queries within 1 business day.